Frequently Asked Questions
What if I do not know which price option button to press for your company to prepare my tax returns? You do not need to accurately choose a price option because when you fill out the tax questionnaire, the software will automatically choose which service you will need.
What if I have worked in more than one state? The first state tax return is included in the base fee. If you have additional state tax returns, there will be a $10.00 charge for each additional state tax return.
What are my choices in receiving my Federal and State tax refunds? Please see the answer explained, located on the Refund Options page.
What if I have a question concerning an issue on the tax organizer that I do not know how to answer? You may send your question to our e-mail address at () or go to our Live Chat to submit your question.
How long will it take for your company to prepare my tax return? It is our company policy to complete your tax return in 24 to 48 hours after your tax questionnaire and required attachments arrive at our office. There is always the potential that during the peak filing season, we may fall a few hours behind; however, we will make our best attempt to complete your tax return as quickly and accurately as possible.
Since your tax preparation service is much less than most tax services, are you cutting costs by employing non-qualified tax preparers? NO. Our tax preparers are seasoned tax preparers with many years of experience. We employ only qualified individuals (most are Enrolled Agents or CPAs).
What if I receive an IRS or State Notice from a prior year tax return? We have a sister company that handles IRS and State Representation cases. Please contact that office via e-mail at ().
Does your company file extensions? Yes, we will file your Federal and State extensions. The extension for the Federal tax return is October 15th and the State extension is the same in most cases, though some states vary. Of course, the main caution with filing an extension is that the Federal and State governments will assess a penalty for belatedly paying a balance due from the date of April 15th until the taxes are paid.
Does your company prepare taxes after April 15th? Yes, we operate our offices year around.
Will your company accept imports from QuickBooks? Yes, our office accepts back-up files for your business or rentals from QuickBooks. You would need to e-mail, or mail a back-up version of your data along with your password for our office to be able to open and import the files.
Is my data safe and secure? Yes, your data is protected by a fully validated, industry-standard Secure Socket Layer (SSL). This prevents prying eyes from getting a hold of your private information.
Does your company also prepare business returns as well? While our company does prepare business returns, the on-line version is only available for the individual 1040 tax returns. If you are interested in our office preparing your business returns, please contact us at .
Does your company offer email updates or information I could use? Yes, individuals who use our tax return services will have the option to receive our monthly tax e-newsletter as well as automatic reminders when the next tax season is coming up.
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